Shopping FAQs
1.Orders
1.1：How do I place an order?
You can browse the product page, add items to your cart, and proceed to checkout by entering your shipping and payment details to complete your order.
1.2：How can I check my order status?
Log in to your account and go to the “Order Center” to check your order status. If you didn’t register, you can track your order using the link in your confirmation email.
1.3：Can I modify or cancel my order?
Once an order is confirmed, modifications or cancellations may not be possible. If you need to make changes, please contact customer service as soon as possible.
2. Payment
2.1:What payment methods do you accept?
We accept multiple payment methods, including credit cards (Visa/MasterCard), PayPal, Apple Pay, and Google Pay.
2.2: What should I do if my payment fails?
Payment failures may occur due to insufficient funds, payment limits, or network issues. Please try another payment method or contact customer support for assistance.
3. Shipping & Delivery
3.1Which regions do you support for delivery?
We currently support global/specified country delivery. The exact coverage can be checked on the checkout page.
3.2: How long does it take to ship an order?
Generally, orders will be shipped within 1-3 business days, depending on product availability.
3.3How can I track my shipment?
Once your order is shipped, you will receive a tracking number. You can check the delivery progress on the courier’s official website or the “My Orders” page.
4. Returns & After-Sales Service
4.1Can I return or exchange my order?
We offer a 7-day/14-day no-reason return and exchange policy (excluding special items). The product must remain unused and in its original packaging.
4.2: How do I request a return or exchange?
Please contact customer service within 7 days after order completion and provide your order number, reason for return/exchange, and photos. The request will be processed upon confirmation by our customer service team.
4.3 How long does it take to receive a refund?
Refunds will be processed within 1-7 business days via the original payment method. The exact time may vary depending on your bank or payment platform.
5. Other Questions
5.1 Is there a quality guarantee for the products?
Yes, all our products undergo strict quality inspections, and some items come with a 1-year warranty.
5.2: How can I contact customer service?
You can reach us via live chat or email (hzv.service@zohomail.com).
5.3 What should I do if I receive the wrong item?
We sincerely apologize! If you received the wrong item, please contact us and send the following information to our customer service email hzv.service@zohomail.com:Please provide:Your first and last nameOrder numberA photo of the item you receivedWe will resolve the issue as soon as possible!
5.4 What should I do if my item is damaged or broken?
Don’t worry! All our necklaces and bracelets come with a 1-year warranty, meaning we will replace damaged items within one year from the date of purchase.To request a replacement, please fill out the following details:First and last name on the orderOrder numberYour shipping addressPhotos of the item (front and back) – We can only process replacements if you provide photos of the damaged item. Unfortunately, we cannot replace lost or stolen items.