Your First Shopping Journey
This is the only official English website of the Star Totem brand in Hong Kong. To guarantee authentic Star Totem products and full warranty service, please place your orders exclusively through this official site.
Our Essence & Philosophy
Founded in 2014 from a simple love for crystals, Star Totem has evolved into a professional brand. By combining ancient symbols with modern design and harnessing the innate energy of natural crystals, we create contemporary jewelry that radiates both beauty and spiritual power.
MATERIALS & CRAFTS
At Star Totem, we focus on crafting crystal jewelry that carries both deep meaning and lasting value. Each raw crystal is carefully chosen and meticulously shaped using professional techniques. Every piece is thoughtfully refined to ensure its uniqueness and superior craftsmanship.
- Boost Energy and Vitality
- Emotional Healing and Inner Calm
- Enhance Relationships and Love
- Wisdom and Creativity
- Protection and Purification
- Spiritual Growth
YOUR FIRST SHOPPING JOURNEY
For your first shopping experience, we provide multiple languages for your convenience. If you run into any issues along the way, you can contact us anytime. Every page features a small chat bubble that lets you connect with us directly online.
- Language Switch
- Contact Us Online
Frequently Asked Questions
We believe that clear and professional guidance builds trust. From material details to ordering steps and after-sales support, you’ll find everything you need right here.
Can I return or exchange my order?
We offer a 7-day/14-day no-questions-asked return and exchange policy (excluding special and custom-made items). Products must remain unused and in their original packaging.
How do I request a return or exchange?
Please contact customer service within 30 days after order completion and provide your order number, reason for return/exchange, and photos. The request will be processed upon confirmation by our customer service team.
How long does it take to receive a refund?
Refunds will be processed within 1-7 business days via the original payment method. The exact time may vary depending on your bank or payment platform.
Can I modify or cancel my order?
Once an order is confirmed, modifications or cancellations may not be possible. If you need to make changes, please contact customer service as soon as possible.
Which regions do you support for delivery?
We currently support global/specified country delivery. The exact coverage can be checked on the checkout page.
How long does it take to ship an order?
Orders are usually shipped within 1–3 business days, depending on product availability.
For air freight shipments, delivery typically takes 5–15 days.
Once your order is shipped, you will receive a tracking number. You can check the delivery progress on the courier’s official website or the “My Orders” page.
What should I do if my item is damaged or broken?
Don’t worry! All our necklaces and bracelets come with a 1-year warranty, meaning we will replace damaged items within one year from the date of purchase. To request a replacement, please fill out the following details: First and last name on the order Order number Your shipping address Photos of the item (front and back) – We can only process replacements if you provide photos of the damaged item. Unfortunately, we cannot replace lost or stolen items.
Can I modify or cancel my order?
Once an order is confirmed, modifications or cancellations may not be possible. If you need to make changes, please contact customer service as soon as possible.
Is there a quality guarantee for the products?
Yes, all our products undergo strict quality inspections, and some items come with a 1-year warranty.
What should I do if I receive the wrong item?
We sincerely apologize! If you received the wrong item, please contact us and send the following information to our customer service email hzv.service@zohomail.com: Please provide: Your first and last name Order number A photo of the item you received We will resolve the issue as soon as possible!
How can I contact customer service?
You can reach us via live chat or email (hzv.service@zohomail.com).Or click (Contact) to view contact information
What payment methods do you accept?
We accept multiple payment methods, including credit cards (Visa/MasterCard), PayPal, Apple Pay, and Google Pay.
What should I do if my payment fails?
Payment failures may occur due to insufficient funds, payment limits, or network issues. Please try another payment method or contact customer support for assistance.
The commonly used payment options in your region may not be available.
(If you need a local payment method, please contact our customer service, or check the order options for a direct payment account.)
How can I check my order status?
Log in to your account and go to the “Order Center” to check your order status. If you didn’t register, you can track your order using the link in your confirmation email.
Can I return or exchange my order?
We offer a 7-day/14-day no-questions-asked return and exchange policy (excluding special and custom-made items). Products must remain unused and in their original packaging.
How do I request a return or exchange?
Please contact customer service within 30 days after order completion and provide your order number, reason for return/exchange, and photos. The request will be processed upon confirmation by our customer service team.
How long does it take to receive a refund?
Refunds will be processed within 1-7 business days via the original payment method. The exact time may vary depending on your bank or payment platform.
Can I modify or cancel my order?
Once an order is confirmed, modifications or cancellations may not be possible. If you need to make changes, please contact customer service as soon as possible.
Which regions do you support for delivery?
We currently support global/specified country delivery. The exact coverage can be checked on the checkout page.
How long does it take to ship an order?
Orders are usually shipped within 1–3 business days, depending on product availability.
For air freight shipments, delivery typically takes 5–15 days.
Once your order is shipped, you will receive a tracking number. You can check the delivery progress on the courier’s official website or the “My Orders” page.
What should I do if my item is damaged or broken?
Don’t worry! All our necklaces and bracelets come with a 1-year warranty, meaning we will replace damaged items within one year from the date of purchase. To request a replacement, please fill out the following details: First and last name on the order Order number Your shipping address Photos of the item (front and back) – We can only process replacements if you provide photos of the damaged item. Unfortunately, we cannot replace lost or stolen items.
Can I modify or cancel my order?
Once an order is confirmed, modifications or cancellations may not be possible. If you need to make changes, please contact customer service as soon as possible.
Is there a quality guarantee for the products?
Yes, all our products undergo strict quality inspections, and some items come with a 1-year warranty.
What should I do if I receive the wrong item?
We sincerely apologize! If you received the wrong item, please contact us and send the following information to our customer service email hzv.service@zohomail.com: Please provide: Your first and last name Order number A photo of the item you received We will resolve the issue as soon as possible!
How can I contact customer service?
You can reach us via live chat or email (hzv.service@zohomail.com).Or click (Contact) to view contact information
What payment methods do you accept?
We accept multiple payment methods, including credit cards (Visa/MasterCard), PayPal, Apple Pay, and Google Pay.
What should I do if my payment fails?
Payment failures may occur due to insufficient funds, payment limits, or network issues. Please try another payment method or contact customer support for assistance.
The commonly used payment options in your region may not be available.
(If you need a local payment method, please contact our customer service, or check the order options for a direct payment account.)
How can I check my order status?
Log in to your account and go to the “Order Center” to check your order status. If you didn’t register, you can track your order using the link in your confirmation email.
Amazing Value Every Day
Items prices that fit your budget
Successful Customer Service
We work with a focus on 100% customer satisfaction.
All Payment Methods
Don’t bother with payment details.
Completely free shipping
We’ll handle the shipping.