Sales Terms and Conditions

1. Scope of Application

These sales terms and conditions apply to purchases made on the official Stratotem website (stratotem.com) and any other linked websites or online applications operated by us. Stratotem is an e-commerce company established by Xiamen Xuánmìgǔ E-commerce Co., Ltd., registered in Xiamen, China.

All purchases must be made through our website. Please carefully read these terms before placing an order. Continuing with the purchase indicates that you confirm that you have read and agree to these terms.

We reserve the right to update these terms at any time. The latest version will always be available on our website and will take effect immediately after publication.

📅 Last Updated: December 20, 2023
🔖 Version: WLXS20241201

2. Purchase Process

From product selection to order submission, each step is part of the purchasing process:

1️⃣ Select the product you want and carefully review its details.
2️⃣ Verify your order and ensure that all information is accurate.
3️⃣ Submit your order, confirming your obligation to pay the total amount displayed.

3. Order Submission

When submitting your order, the following rules apply:

• ✅ Binding Contract: Once your order is submitted, it is considered a binding contract, and you must pay the total price, including applicable taxes.

• ✅ Accurate Order Information: If additional information is required (such as personal details, specifications, or custom requests), you are responsible for providing accurate details.

• ✅ Order Confirmation: After submission, you will receive an order confirmation via email.

4. Invoices and Sales Documents

We will provide invoices or sales receipts in compliance with applicable laws and regulations.

5. Shipping and Delivery

Shipping Process
1️⃣ Once your order is confirmed, it will be shipped to the address you provided.
2️⃣ Please ensure your shipping information is accurate and complete to avoid delivery issues.
3️⃣ We do not support Cash on Delivery (COD).
4️⃣ We are not responsible for delays or losses caused by incorrect address information.
5️⃣ If no one is available to receive the package, please contact our customer service to arrange a re-shipment. If we are unable to reach you within 30 days, your order will be canceled and no refund will be issued.
6️⃣ For gift orders, you may designate a third-party recipient, but their details must be accurate.
7️⃣ Shipping times are estimates, and we are not liable for unforeseen delays.
8️⃣ Risk and Ownership: Once the package is delivered, you assume responsibility for the product, and ownership is transferred to you.
9️⃣ If the package is damaged upon arrival, please inspect the contents and contact customer service immediately.

6. Delivery Failures

If delivery fails due to inaccurate or incomplete information provided by the customer, we are not responsible. Unclaimed orders will be returned to us. We will attempt a second delivery but will charge additional shipping fees.

7. Order Modifications and Cancellations

• Modifications: You can modify or cancel your order by contacting customer service before it is marked as "shipped."

• Cancellations: Orders that have been shipped cannot be canceled. If you refuse the delivery, the return shipping fee will be deducted from your refund.

8. Returns and Refunds

Return Policy
14-Day Return Window:
You may return the product within 14 days after receipt, provided that:
✔ The product is unused and in its original packaging.
✔ All labels and accessories are intact.
✔ Return shipping costs are borne by the customer.

Refunds
Once the returned items are received and inspected, we will process the refund within 14 days through the original payment method.

9. Privacy and Security

Data Protection
We prioritize the security and confidentiality of your personal data. The personal information you provide during purchase will be processed according to our Privacy Policy.

User Responsibility
Users must provide accurate and truthful information. Fraudulent activities, such as using false identities or unauthorized payment methods, will result in order cancellation and potential legal action.

10. Intellectual Property

Content Ownership
All content on our website, including images, text, trademarks, logos, and multimedia, is protected by copyright laws. Unauthorized copying, modification, or distribution is prohibited.

11. Limitation of Liability

Force Majeure
We are not responsible for delays or failures caused by natural disasters, wars, government regulations, cyber-attacks, or other uncontrollable events.
If your order is affected by a force majeure event, we will communicate with you and provide a suitable solution.

12. User Confirmation

Users should evaluate whether the products they purchase meet their needs. We do not guarantee specific results or functions beyond what is described in the product details.

13. Final Provisions

• If any part of these terms is deemed invalid or unenforceable, the remaining terms will still apply.

• Continued use of our website indicates your acceptance of the latest version of these sales terms.

• The final interpretation of these terms rests with Xiamen Xuánmìgǔ E-commerce Co., Ltd..

📅 Last Updated: December 20, 2023
🔖 Version: WLXS20241201