📅 Last Updated: December 2024
At Xingchen Totem (hereinafter referred to as “we”), we value the protection of our customers’ and website/application users’ personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as how you can exercise your rights.
Before using our services, visiting our website, or using our applications, please read and ensure that you fully understand this Privacy Policy.
1. Information We Collect 📝
Depending on your use of our products and services, we may collect the following categories of information:
1.1 Information You Provide Directly
📌 Account Information: Name, email address, phone number, mailing address, etc.
📌 Transaction Information: Purchase history, order details, payment information (processed by third-party payment platforms).
📌 Contact Records: Communications with our customer support, feedback, or complaints.
1.2 Information Collected Automatically
💻 Device Information: IP address, device model, operating system, browser type.
📊 Usage Data: Pages visited, click behavior, time spent on our services.
🍪 Cookies & Tracking Technologies: We use cookies and similar technologies to analyze user behavior and optimize website experience (see [Cookie Policy] for details).
1.3 Information from Third Parties
🔗 If you log in or interact with our services through third-party platforms (e.g., social media), we may receive information from these platforms in accordance with their privacy policies.
2. How We Use Your Information 🎯
We collect your personal information mainly for the following purposes:
✔ Providing & Optimizing Services (e.g., order processing, account management).
✔ Enhancing User Experience (analyzing usage data, improving features).
✔ Security & Compliance (fraud prevention, compliance with legal regulations).
✔ Customer Support (handling requests, providing after-sales service).
✔ Marketing & Promotions (sending promotional materials only with your consent, and you can unsubscribe at any time).
3. Protection of Minors’ Personal Information 👶
We are highly committed to protecting the personal information of minors:
🚫 We do not knowingly collect personal information from children under the age of 14.
👨👩👧 Minors under 14 should use our services only with parental or guardian consent and supervision.
📩 If a guardian discovers that we have collected a minor’s personal information without authorization, please contact us to request deletion.
4. Information Sharing & Disclosure 🔄
We do not sell your personal information. We only share your information under the following circumstances:
⚖️ Legal Requirements: When required by law or regulatory authorities.
📦 Business Operations: Sharing necessary data with payment processors, logistics providers, technical support partners, etc., to fulfill services.
🔄 Business Transfers: If we undergo a merger, acquisition, or asset transfer, your personal information may be transferred to the new entity, and we will notify you accordingly.
5. Data Storage & Security 🔐
🔒 We implement appropriate technical and administrative measures to protect your personal information from unauthorized access, disclosure, or alteration.
🗂️ We retain your information only for as long as necessary to fulfill the collection purposes and delete or anonymize it as required by law.
6. Your Rights ✅
In accordance with applicable laws (such as GDPR, CCPA), you have the following rights regarding your personal data:
🔎 Right to Access: Request a copy of your personal data.
✏️ Right to Rectification: Request correction of inaccurate or incomplete information.
🗑️ Right to Deletion: Request deletion of your personal data (except in certain cases).
🚫 Right to Restrict Processing: Request limited processing of your data in specific circumstances.
📥 Right to Data Portability: Request your data in a readable format.
🔄 Right to Withdraw Consent: Withdraw your consent at any time if processing is based on consent.
⚖️ Right to Complain: File a complaint with a data protection authority if you believe your rights have been violated.
📩 To exercise your rights, please contact us at: [hzv.service@zohomail.com]
7. International Data Transfers 🌍
Your personal information may be transferred to servers outside your country/region and will be subject to local data protection laws. We will ensure your data is adequately protected.
8. Cookies & Tracking Technologies 🍪
We use cookies to:
✔ Remember your preferences and provide personalized services.
✔ Analyze visitor statistics to improve user experience.
✔ Deliver targeted ads (where applicable).
⚙️ You can manage or disable cookies in your browser settings. See our [Cookie Policy] for more details.
9. Updates to This Policy 🔄
We may update this Privacy Policy from time to time to reflect legal changes or business adjustments. If there are significant changes, we will notify you via a website announcement or email.
10. Contact Us 📞
If you have any questions or need assistance, please contact us:
📧 Email: hzv.service@zohomail.com
🔗 Click here to view more contact details.