1. Return Policy
You can return items within three days of receiving them, applicable to all non-customized products that are unopened and meet the following conditions:
The product is in new condition and resellable.
Includes the sales receipt, all related accessories, manuals, tags, original packaging (e.g., box, cotton bag, product protection tags, etc.), gifts (if any), and paper invoice (if available).
Note: The following items are not eligible for returns:
Customized products.
Perishable or fresh goods.
Products that may pose a safety risk or impact health after opening.
Products whose quality may change after opening.
Other products that are unsuitable for return due to their nature.
Return Process:
a. Contact customer service via email: hzv.service@zohomail.com, or add us on WhatsApp for assistance.
b. Place the sales receipt, all related accessories, manuals, tags, gifts (if any), and paper invoice (if any) into the original shipping box.
c. Properly seal your package and arrange for a pickup by your courier service.
2. Exchange Policy
You can exchange your product within three days of delivery for another item of equal value, provided the product is in perfect condition and unopened.
Note: The following items are not eligible for exchange:
Customized products.
Watches and jewelry.
Exchange Process:
a. Contact customer service via email: hzv.service@zohomail.com, or add us on WhatsApp for assistance.
b. Place the sales receipt, all related accessories, manuals, tags, gifts (if any), and paper invoice (if available) into the original shipping box.
c. Properly seal your package and arrange for a pickup by your courier service.
3. Risk-Free Guarantee
We believe our products are among the most innovative in the world, and to ensure your satisfaction, we offer a 30-day risk-free guarantee. If you are not completely satisfied for any reason, we will offer an exchange or refund.
4. About Online Shopping
We understand that shopping online can sometimes be difficult, so we want to assure you that buying and trying our products is risk-free. If you are not satisfied with your purchase, we will promptly offer a resolution.
5. Contact Customer Service
If you need a return or exchange, please contact us using the following methods:
Customer service email: hzv.service@vovoo.me
Official WeChat: rumeng5670
Working hours: Monday to Friday, 9:30 AM – 10:00 PM
If you have any questions or need further assistance, please feel free to reach out to our customer service team. We are happy to assist you!