Natural Crystal Five Elements Custom Bracelet——Fire

1. Order Confirmation & Delivery 🛒

• Once your order is confirmed, our partnered courier will ship the product to the address you provided. We are not responsible for any delivery delays or failures caused by incorrect or incomplete addresses.

• Currently, we primarily deliver to the United States and Canada. Delivery to other regions depends on the availability of our partnered couriers. If you are located outside these regions, please consult our customer service before making a payment.

2. Payment Methods 💳

• Payment must be completed via PayPal or bank transfer before the product is shipped. Other payment methods are currently not supported. All payments are processed in USD.

• For detailed terms, please refer to Star Totem Online Sales Terms.

3. Free Shipping Policy 🚚

• Orders over $39.90 qualify for free shipping.

4. Processing & Delivery Time ⏳

• Processing Time: Orders are shipped within 24 hours after payment confirmation. Custom-made products are generally shipped within 3 days.

• Delivery Time: Estimated global delivery time is 7-12 business days.

5. Warranty Policy 🛡️

• We offer a 1-year warranty for all necklaces and bracelets. If your product is damaged within one year of purchase, we will replace the damaged item.

• To request a replacement, please contact our customer service.

6. Delivery Notes 📌

• If no one is available at the provided address to receive the package, you must contact our customer service center to reschedule delivery.

• If you are purchasing a product as a gift, you can arrange for the product to be delivered to a third-party recipient. Ensure that the third-party details are accurate.

• Upon receiving your package, inspect it for damage. If the product is damaged, you have the right to request assistance. Please contact our customer service immediately.

7. Additional Terms 📜

• For full terms and conditions, please refer to Star Totem Online Sales Terms.

✨ Cleaning Methods

✅ Metal Jewelry (Gold, Silver, Platinum)

• Gold: Wipe with warm water and a soft cloth; avoid chemicals.
• Silver: Use a silver polishing cloth or silver cleaner to remove oxidation; store with anti-tarnish strips.
• Platinum: Clean with warm water and mild detergent; avoid scratches.

✅ Gemstones (Diamonds, Rubies, Sapphires, etc.)

• Diamonds/Rubies/Sapphires: Clean with warm water and a soft brush; avoid oils that can dull their shine.
• Emeralds/Opals: Wipe with a damp cloth; avoid ultrasonic cleaning.
• Pearls: Wipe with a slightly damp cloth; avoid soaking in water or using chemicals.

✅ Jade & Crystals

• Jade (Jadeite/Nephrite): Rinse with clean water and occasionally apply colorless mineral oil for maintenance.
• Crystals: Wipe with a soft cloth and clean water; avoid direct sunlight exposure.

✅ Wooden Jewelry (Agarwood, Sandalwood, etc.)

• Wipe with a dry cloth; avoid washing with water. Apply beeswax or olive oil for nourishment.
• Keep away from direct sunlight and moisture to prevent cracking or warping.

💖 Daily Care

🔹 Avoid Chemicals: Perfume, cosmetics, and cleaning agents can damage jewelry.
🔹 Handle with Care: Avoid wearing during intense activities to prevent impact or scratches.
🔹 Keep Dry: Silver, pearls, and wooden jewelry are especially sensitive to moisture and oxidation.
🔹 Regular Inspections: Check gemstone settings annually to prevent loosening.

By following these tips, your jewelry will stay beautiful and well-preserved for years to come! ✨

🎁 Gifts & Packaging

At our store, every product comes with exquisite gift box packaging designed to deliver the highest quality gifting experience for you and your loved ones. Each product’s packaging is carefully designed to perfectly match its specific product guidelines. We are committed to providing every customer with the most refined gift packaging so that your gift conveys surprise and warmth the moment it is received.

💎 Gift Box Design
Our gift boxes are professionally designed and meticulously selected to ensure that every piece of jewelry and accessory is showcased in the most beautiful setting. Each product’s packaging resonates with its unique characteristics, reflecting an elegant quality while enhancing the sense of ceremony when gifting.

🎨 Customization Services
Currently, we do not offer personalized customization for gift boxes or packaging. All our gift boxes follow a standard design to ensure that every customer receives their gift with consistently high-quality packaging.

🎁 Gifting Options
If you wish to send your purchase as a gift, we not only provide exquisite gift box packaging but also offer the option to include customer-specified messages inside the box. You can leave a note during checkout to have your carefully chosen greeting or personalized message included, adding extra warmth to your gift. Please indicate the content you would like to add when placing your order. Our customer service team will be happy to provide you with professional packaging services, ensuring that your gift is both beautiful and heartfelt.

🤝 Our Thoughtful Service
We understand that online shopping can be a challenging task. If you encounter any issues or have any questions during your shopping experience, please feel free to contact our customer service team. We are committed to providing you with prompt, professional assistance to ensure your shopping experience is smooth and worry-free.

📦 Important Notes

• Please indicate at checkout if you require gift box packaging and wish to include a personalized message.

• Due to our standardized packaging design, we currently do not offer additional customization options.

• If you have any special requirements or concerns, please feel free to contact us. We will do our best to provide you with satisfactory service.